SHIPPING & RETURNS

Your purchase will ship within 5 business days or less. If you need it rushed, just drop us a line at hello@poppyangeloff.com and we’ll do our best to take care of you.

You can easily check your order status by logging into your Poppy Angeloff account. Under ‘My Orders’, select ‘View Your Order History’. Voila

US: Orders $100+ FREE shipping. Under $100: $7. International (outside USA): customer pays carrier shipping rate at checkout.

Start your returns process here for instructions.

We ship anywhere within the US, and to any international destination. We also ship to P.O. boxes (either international or domestic).

All Poppy Angeloff items are shipped from Los Angeles, CA.

Need to exchange for another size? No problem! We’ll happily exchange your piece for the correct size within 30 days of delivery in the US. Just send us an email at hello@poppyangeloff.com and let us know which piece you want to exchange and the piece that you want instead, and we will send you instructions. Please note that exchanges are processed as a return and then re-purchase. If this process is not followed your return may be subject to a 15% re-stocking fee.

Alternatively, if you just can’t part with it, you can take your ring to a local jeweler for resizing -- or wear it on a different finger or hand.

Unfortunately, we’re unable to exchange international orders at the moment.

For exchanges, please process a return and re-purchase the preferred item. Start the return process here.

For any issues with your delivery, get in touch at hello@poppyangeloff.com and we’ll sort it out. Don't worry, we insure all orders so you can sit back and relax.

Sure! Contact hello@poppyangeloff.com as soon as possible and we’ll try to help!

Rest easy – all orders are shipped insured, with signature confirmation.

We want you to be happy with your purchase. If you’d like to return an item, we'll be happy to offer a refund or exchange on any US or International purchase for up to 30 days after your purchase (so long as it's in original condition). Start the return process here. Clothing must be returned in its original condition, unwashed, unworn, with tags in place. If this process is not followed your return may be subject to a 15% re-stocking fee.

If you received a damaged item please contact us within 3 business days of receiving the item. 

Please note that all sales are final for sale-priced items. 

ORDERING & PAYMENT

You can easily check your order status by logging into your Poppy Angeloff account. Under ‘My Orders’, select ‘View Your Order History’. Voila!

Our goal is to give you heirloom quality jewelry at a price that’s fair. However, every once in a while we might have a promotion so be sure to subscribe for our email at the bottom of the page and follow us on Instagram @poppyangeloff for first dibs!

Life happens! Email us ASAP with the correction at hello@poppyangeloff.com and we’ll try to catch it before it ships off.

By law, we have to charge you the appropriate sales tax for deliveries in each state. To find out if this affects you, just enter your address in our checkout page.

We accept all major credit cards, PayPal and Afterpay.

Your personal data is safe with us, and all financial information is encrypted and safeguarded. For more information, please check our TOS & Privacy Policy.

Of course. Email us at hello@poppyangeloff.com. We also offer a 30-day, no-questions return policy, so you’ve got complete peace of mind.

We know the feeling, honey! the best was to be notified when something comes back in stock is by clicking on the Notify Me button. Or simply follow us on Instagram @poppyangeloff to get updates in real time!

Afterpay allows you to buy what you want today and pay for it in four equal installments, interest-free. Many of our customers prefer to shop that way! Learn how to join on afterpay.com.

INTERNATIONAL

Your order will ship within 3 business days or less. If you need it rushed, we’ll do our best to take care of you - just drop us a line at hello@poppyangeloff.com. Shipping times for international orders depend on your destination and your country's customs. As soon as your order ships, we'll send you an email containing tracking information so you can keep a watchful eye on it as it makes its way to you. It can take up to 48 hours for your courier to generate tracking information on their website, so don't panic if it doesn't show up right away. If your tracking information hasn't appeared within 5 business days, please let us know at hello@poppyangeloff.com and we'll sort it out for you.

We ship to all international destinations, including P.O. boxes.

International (outside USA): customer pays carrier shipping rate at checkout. Please keep in mind that you may be responsible for any tariffs or taxes in your country. All international orders are shipped from Los Angeles, CA.

At the moment, we are unable to exchange international orders. You may consider taking your ring to a local jeweler for resizing, or simply wear it on a different finger or hand.

We want you to be happy with your purchase. If you’d like to return an item, we'll be happy to offer a refund or exchange on any US or International purchase for up to 30 days after your item was ordered(so long as it's in original condition). Clothing must be returned in its original condition, unwashed, unworn, with tags in place. If this process is not followed your return may be subject to a 15% re-stocking fee.

If you received a damaged item please contact us within 3 business days of receiving the item. 

Just email us at hello@poppyangeloff.com, let us know which piece(s) you want to return, and we will send you instructions. Please note that all sales are final for sale-priced items. 

At the moment, we are unable to exchange international orders. You may consider taking your ring to a local jeweler for resizing, or simply wear it on a different finger or hand.

Rest easy! Your order is completely insured until it reaches you.

You'll be credited in your local currency to the payment method you used for your order.

You can modify or cancel your order before it ships. Please email us ASAP at hello@poppyangeloff.com and we'll get right on it! Once an order has shipped, it can no longer be modified.

You may be responsible for your country’s customs fees, import duties, taxes, or other local charges. These are beyond our control as they are set by the Customs Authority of the destination country, and depend on a number of factors such as local VAT rates and local import taxes.

International customs duties and sales taxes are non-refundable through Poppy Angeloff, but you may be able to recover these by contacting your local customs office directly. As it varies from country to country, you might want to check your customs office's policy before returning your items.

For any issues with your delivery, just get in touch at hello@poppyangeloff.com and we’ll sort it out. And no need to worry, we insure all orders so you can sit back and relax.

CARE & SIZING

Check out our Ring Size Guide. If you’re in between sizes, order up. Still unsure? Drop us a note at hello@poppyangeloff.com and we’ll help you figure it out.

Your jewelry is designed to withstand the normal rigors of modern life, but keep in mind that it's still made from precious metals and delicate stones, so a bit of TLC goes a long way. Always store your ring in jewel box, not letting it rub against other jewelry pieces to avoid scratching.

How to clean gold:

Soak in warm water with a few drops of detergent-free soap. Clean gently with a very soft brush. Rinse under clean water and blot dry with a cloth.

How to clean silver:

Put a small amount of silver polish on a clean cloth, dampened if necessary. Rub the polish on your item in an up-and-down motion. Turn the cloth frequently as you work, so tarnish isn't deposited back on your item. Rinse in warm water and buff with a clean, dry cloth to shine. You can also use polish wipes.

Need to exchange for another size? No problem! We’ll happily exchange your piece for the correct size within 30 days of delivery in the US. Just send us an email at hello@poppyangeloff.com and let us know which piece you want to exchange and the piece that you want instead, and you will get a free Return Label.

Alternatively, if you just can’t part with it, you can take your ring to a local jeweler for resizing -- or wear it on a different finger or hand.

Unfortunately, we’re unable to exchange international orders at the moment.

Take care of your teacup and she will take care of you! As with any fine porcelain, we recommend hand wash only with non-abrasive sponges and no microwave ever (unless specified as microwave-safe).

OUR RINGS

First, allow us to explain the difference between Fine and Costume jewelry. Costume, aka fashion jewelry, is made out of non-precious metals (i.e. brass, nickel, copper) and set with inexpensive imitation stones. Costume jewelry is designed to last for a short while and generally not considered particularly valuable (unless it's a particularly rare collectible piece).

Fine jewelry is what some might call 'real' jewelry. It's made out of precious metals (gold, silver, platinum) and set with precious & semi-precious stones (diamonds, rubies, sapphires, emeralds). Fine jewelry is always in style and valuable. It's a gift we treasure; an heirloom passed down to us from a family member; a small luxury we treat ourselves to.

So why upgrade? We believe that investing in quality things is better for you and the planet. Precious metals are more durable and can last not just one, but multiple lifetimes - now that's legacy! Precious and semi-precious stones also have an intrinsic value and are unlikely to end up in a landfill.

First, allow us to explain the difference between Fine and Costume jewelry. Costume, aka fashion jewelry, is made out of non-precious metals (i.e. brass, nickel, copper) and set with inexpensive imitation stones. Costume jewelry is designed to last for a short while and generally not considered particularly valuable (unless it's a particularly rare collectible piece).

Fine jewelry is what some might call 'real' jewelry. It's made out of precious metals (gold, silver, platinum) and set with precious & semi-precious stones (diamonds, rubies, sapphires, emeralds). Fine jewelry is always in style and valuable. It's a gift we treasure; an heirloom passed down to us from a family member; a small luxury we treat ourselves to.

So why upgrade? We believe that investing in quality things is better for you and the planet. Precious metals are more durable and can last not just one, but multiple lifetimes - now that's legacy! Precious and semi-precious stones also have an intrinsic value and are unlikely to end up in a landfill.

We believe that magical jewelry deserves magical packaging. Every Poppy Angeloff ring arrives in a deluxe velvet box to protect and store your treasure. Inspired by vintage hat boxes we love to collect, these two-toned beauties are hand-crafted out of rich, soft, environmentally-friendly velvets that practically glisten in the sun! (Your ring might get a little jealous.)

Silver pieces come in the purple+aqua box, while the green+pink box is reserved for the gold.

We scour the globe for the finest materials possible to use in our jewelry. For us, this doesn’t just mean using the best quality gold, silver, stones and pearls we can find, but also insisting on only using materials that meet our meticulous ethical standards. Our jewelry is designed and made in Los Angeles, CA.

Color is our passion, and our line is a meteor shower of gemstones. Our rings are adorned with emeralds, opals, rubies, amethysts, citrine, spinel, garnets, quartz, aquamarine and sapphires of every color! We pride ourselves on meticulously selecting only the best, most perfect stones for our rings -- only the best gems bursting with color and sparkle make the cut!

Our jewelry is designed and made in Los Angeles, California with materials ethically sourced from all over the globe.

Our Gold-Dipped jewelry is 925 silver generously dipped in 14k gold. Our gold plating is twice the thickness of industry standard ensuring superior wear over time.

Our silver pieces undergo a special high polish treatment to achieve that gleaming White Silver look you love so much. Unlike gold which never tarnishes, silver will develop ‘patina’ overtime when exposed to light and air. Some people adore the patinated look because it adds more depth to their pieces, while others polish it off with a cloth to maintain the bright silver appearance. It's up to you, honeybuns!

Absolutely not. We only use solid gold and sterling silver in our jewelry.

We use both, cultivated and nature-found gemstones in our designs. The main difference between the two is how they came about. Natural stones are formed in nature, while cultivated stones are grown to perfection in labs, under the supervision of scientists, over the course of months. Our cultivated stones are real, valuable gemstones - not cheap glass imitations - and molecularly identical to their nature-found counterparts. Each product page contains detailed information about the stone’s origins.

If you’d like to see a specific ring with a different stone, let us know at hello@poppyangeloff.com. If a lot of people make the request, we’ll consider making it.

At the moment, we are focused on getting our first collection out into the world, and unable to take custom orders. However, we are always willing to listen! If you really, really want us to make something, just hit us up at hello@poppyangeloff.com.

Yes! It’s important to us that our rings radiate good energy from the start - which is why we choose to produce them in an ethical, sustainable manner. Our cultivated stones are grown to perfection under the supervision of scientists over the course of many months, while our natural stones are ethically sourced from vendors we know and trust. Good karma all around!

OUR PORCELAIN

We searched far and wide to bring you the best quality porcelain we could find. The city of Yixing in the Jaingsu Province is known as the 'ceramics capital' of China. Pottery is an ancient tradition there: Yixing wares have been exported to Europe since the 17th century!

Our factory are masters of molding, glazing and firing the porcelain, so you may enjoy the most exquisite teacups you've ever laid your eyes - and lips - on.

Both are types of porcelain. Historically, animal bone ash was mixed into clay - giving it the name 'bone china' - to make porcelain. However, today's technology allows us to forego this bizarre, outdated (yet still widely used) method.

Poppy Angeloff teacups are made out of 'fine china': a cruelty-free modern porcelain that is just as beautiful and sturdy, but way friendlier to our furry friends.

ETHICAL PRACTICES

One of the reasons we started Poppy Angeloff is to push back on the throw-away culture of today's fast fashion. Our goal is to offer heirloom quality creations you'll want to keep forever, and maybe even pass on to your children one day.

Simply put, we believe that owning fewer things of quality vs many things that are mass-produced cheaply (and will end up in a landfill) is the way of the future.

Yes! We want you to feel good while wearing our pieces, so it’s important to us that our products radiate good energy from the start. Which is why we choose to produce our jewelry in an ethical, sustainable manner. Our cultivated stones are grown to perfection under the supervision of scientists over the course of many months, while our natural stones are ethically sourced from vendors we know and trust. Good karma all around!

Yes. We use top-notch factories that take pride in their craft and take care of their people. Additionally, our wares are made using non-animal-derived fine china porcelain so you can enjoy it guilt-free.

Yes. We use vegan velvets for our jewel boxes and our shipping boxes are made out of recycled materials. You can read more about our approach to packaging here.